Guild Wars 2 Shop

En parallèle nous noterons également les propos suivants : ArenaNet s'apprête à renforcer les rangs de ses salariés en relation avec la communauté.

Chris Whiteside a écrit :

Hi Stiofan,
We are working on increased personnel to meet our goal of a better connection with the community. You should see some news soon.
Chris
Source : https://forum-en.guildwars2.com/forum/g … ou/page/30

Hi guys!

I wanted to give you a quick rundown on what involvement Customer Support takes regarding defrauding/scamming. Let’s look at the two parts of this:

1. We do not reimburse wealth lost to other players for any reason if it is outside of the Black Lion Trading Post. This is because Customer Support can not duplicate wealth. With the volume of requests coming in we alone would damage the economy if we were to restore wealth lost when trading takes place.

2. We terminate accounts permanently for defrauding (scamming). If you are found to make a deal to trade (say, sword for gold) and not hold up your end we will investigate and terminate. If you are the victim of a scam you should submit a support ticket and provide what you lost and the time and date as accurately as you recall. This is usually all we need to research the event but we will ask you if we need more info. You do have a right to know the outcome of these investigations but be aware these take us a few days to resolve.

Please be sure to include the full details of your trade via game chat (any channel is fine) in Guild Wars 2
We absolutely must be able to see the deal being made to find guilt. Do not use voice chat software or other means to communicate while making a sale/trade.

Again; this will help us terminate accounts that are cheating other players but will not result in a recovery of your losses.

Please understand that you are allowed to trade outside of the BLTP – but you will not receive replacements for lost items or gold. The same goes for selling dungeon runs. CS will not suspend or terminate you for selling runs. We will, however, take action if you take payment and not fulfill your end of the bargain.

I’ll watch this thread for questions and clarify where needed. Thanks!

Source : https://forum-en.guildwars2.com/forum/s … ost4426427

Dungeon selling is not something that will be officially supported. Listing a group on the LFG tool is opening it up to a public realm and you do so at your own risk.
Customer Service will not be able to support any interactions that involves group formation politics.
Source : https://forum-en.guildwars2.com/forum/g … ired/first

I’ll go ahead and clarify since there has apparently been different information coming from different sources in the past. Customer Service is not able to support party politics unless they involve cases of targeted harassment in-game. This is because of the number of different reasons that certain party politics happen. Since CS only has access to actions that occur in-game, we are unable to verify specifics for incidents in a large number of incidents. Specifics are the most important part of these situations.

However, we do view player reports via CS tickets, and if a player can be verified as a habitual abuser of the LFG system or parties in general, we can take action against them.

Now, in regards to getting booted -

It is not allowed and we will take action against accounts we find doing this. This is monitored in-game but if you are able to report please do so as thousands of eyes are better than a team of GMs.

The fact that there are people doing this simply sucks and needs to be corrected and I want to assure you that my team actively takes issues like these to production to raise awareness (as do other devs that frequent the forums). I have been approached by multiple leads on ways to correct and curb this behavior and the conversation is happening.

Source : https://forum-en.guildwars2.com/forum/g … red/page/5

#1 & #2
1st offense would be suspension.
2nd time would be bye-bye.
– #3
It wouldn’t matter outside of doing bad things. A seller being involved is irrelevant to the outcome of our investigation.

Also – any time an account has multiple notes for being a ‘bad seed’ we take those other things into account and make decisions on a case by case basis. That’s why you hear us spout that phrase so often.

Edit for formatting.

The in-game tool is immediate whereas tickets take time. Go with the in-game report every time. It basically calls a GM to the location. You can’t see ‘em; but they’re there.

Nope. You can rest assured, if 100 players report Fred, but Fred’s not doing anything wrong, he’s going to be just fine. The 100 false reporters? Not so fine, if they start abusing the report system. (And we may not use the exact message as expressed above, but that’s pretty much how it works. )

That bit that someone said in the OP’s screenshot about “1,000 posts and the player is auto-banned” is ridiculously untrue. What category do you think these people are choosing? Here are the categories:

• Botting

• Inappropriate Character Name

• Spamming

• Verbal Abuse

• Scamming

• Selling Gold

• LFG System Abuse.

I will check with CS to see if there’s a trend of false reporting, and ask them if they may want to increase tracking reporting players to check for signs of abuse.

Thanks for this discussion. It’s good to be able to set the record straight.

EDIT: We’ve removed the hosted image, as it contained the names of players and forum policy prohibits “naming and shaming” in posts or in screenshots.

Source : https://forum-en.guildwars2.com/forum/g … ost4454019

Lots of posts, but I’m sure this thread has served its purpose and was answered back months… well, ok, days ago.

Do mass reports work? No.
Could someone get suspended for fake reports? Yes.
Could a group get nabbed for intentional griefing through false reports? Yes.
Do you guarantee you’ll nab each and every person or group submitting a false or mob report? Probably not.

Bottom line: Report reasonable, play reasonably, and all is well.

Source : https://forum-en.guildwars2.com/forum/g … ers/page/3

La Super Adventure Box fera son retour

Hey All,

I wanted to ask you to join me in saying farewell and wishing Jonathan “Chap” Sharp the best in his new adventures. After eight years of life in Tyria, Chap has decided it is time to pursue some new dreams with his many talents. Chap has been a driving force on our team, in the community and part of our family at ArenaNet and he will be sorely missed. I have worked side by side with Chap for many years now. He is like a brother to me and as much as I know how deeply he cares about GW2 I’m happy that he is taking this opportunity to take on new challenges.

Hugh Norfolk will be filling Chap’s role on the PvP team. Many of you already know Hugh from his involvement in the community, on Ready Up and in the game. As we say good bye to Chap, please also join me in extending a warm welcome to Hugh. He’s got some big shoes to fill but Hugh is full of fire and ready to roll so I know he is up for it.

Good Luck Chap!
John

Source : https://forum-en.guildwars2.com/forum/p … ewell-Chap

Hey all.

I’m sad to say that I’ll be leaving ArenaNet after 8 years with the company, and it’s been an amazing ride!

I’ve chatted with many of you on vent, we’ve debated on State of the game, we’ve tossed ideas back and forth on the forums, and I’ve met many of you in person at various cons!

It has been my privilege, pleasure and honor to work with such a passionate and intelligent group of fans. You guys have always kept me honest, you’ve pushed me to better myself, and your ideas have helped to create GW2’s success – we couldn’t have done it without you. Thank you for your love, passion and communication.

I will always look back on my time here with love and gratitude, and much of that is owed to you, our wonderful fans.

-Chap

Because they do not give a player a gameplay advantage, Customer Support does not intend to take action on people who play instruments using macros. We don’t recommend any. We don’t support them. If a macro causes your refrigerator to explode, we’re not going to get involved. But they are not against the rules, because the rules pertain to gameplay advantages, such as faster kills or more effective defense.

Source : https://forum-en.guildwars2.com/forum/g … ost4546267

Hello instrument fans. I’m here to chime in on what it means to perform instruments given Customer Service’s stance which Gaile was kind enough to investigate and share in this thread.

First, I’m aware that many players feel very strongly that we should either be for or against allowing players to use automation to play their instruments. Personally, I think that instruments are simply for making music, for entertainment. Some people will gravitate toward live performance, and some will gravitate toward automation, and these are both options for personal preference. The desired end result is that players are given an opportunity to have fun, whether it’s with the process of making music or with listening to others make music, or both.

While it may go without saying, I’ll say it anyway: Players who have the dedication, the skill, and the patience to be able to perform songs manually given the constraints of the instrument system, they are to be commended for their efforts—especially when it comes to performing manually as a group/ensemble. I personally don’t think the system is as easy or intuitive as it could be, and those who make it look easy, they’re real champs who deserve copious amounts of praise.

For some, the barrier between having an instrument and making music is overly daunting, and there are other methods out there to simply play a song. I think it’s generally a good thing to have more music in Tyria for people—performers and listeners alike—to enjoy, by whichever means is most desirable to the performer.

Feel free to join the discussion with your thoughts, I’m sure you’ve got ‘em!

Using autohotkey for playing instruments

Unless you are pressing one physical key per each individual action, it is not permitted. Anything that presses multiple buttons per single user button-press or key-press is not allowed.
Source : https://forum-en.guildwars2.com/forum/g … ost4063918

Cettre phrase veut-elle dire qu'elle permet l'utilisation de macro qui n'ont pour effet que de répéter l'action d'une seule touche ?

Concernant le cas du clavier type G15, son utilisation basique ne vous ferait courir aucun risque, cependant, l’utilisation de ses fonctions programmables et donc les conséquences qui peuvent en découler pour votre compte sont à la discrétion des membres de notre équipe de support, ces derniers étant les mieux à même de juger si cette utilisation vous procure un avantage quelconque.
Nous vous déconseillons donc l’utilisation de toutes « macros » pouvant faire courir un risque à votre compte,[...]
Source

A bunch of names that are from the original Guild Wars and its lore were censored yesterday. They were names that we had believed were already in the filter, but we discovered that they were not. More of these will be happening in the coming days. Hope that clears it up for you.
Source : https://forum-en.guildwars2.com/forum/s … ost4559026

The primary reason behind this is to eliminate the potential for impersonation of these characters and/or an ArenaNet employee. Some of the more pronounced character names were already in our naming filter for this reason (such as Ogden, Kormir, Vizier Khilbron, etc.), but other character names that we thought were in the filter actually were not. This action was set in motion to create that consistency across all prominent NPCs from both Guild Wars and Guild Wars 2.

I inquired about these concerns, and our narrative director shared the following:

Thank you so much for your comments. We realize that the changes that were made have impacted the personal story, and we are working to fix this. This requires a good deal of resources, so we do not have a set date for when these fixes will be implemented. We appreciate your patience and will update with more information as it becomes available.

Source : https://forum-en.guildwars2.com/forum/g … ost4577249

Policy on the LFG Tool

The LFG (Looking for Group) Tool is intended to be used to help put together a group to enjoy game content, such as Open World, Fractals of the Mists, or PvP. Over the last several weeks players have expressed increased concern about abuse of the LFG Tool as a growing number of individuals have begun using the LFG Tool to advertise the sale of in-game items.

Clearly, if a group-formation tool is flooded with item sales and trade messages, it will be difficult for players to use it for its intended purpose. Beyond that, trades and sales initiated in the tool are at high risk for scams. While our Customer Support Team will take action on the accounts of players who engage in scams and other disallowed activities, they generally will not be able to replace items of players who fall victim to these unscrupulous individuals.

Our policy: Players may use the LFG Tool only for the formation of a group.

Players may use the tool to sell a spot in a group, but they may not use it to sell or trade items or for any other unintended purposes. Doing so will result in an account infraction.

You can help us reduce the spam and refocus the tool by reporting individuals who are misusing the LFG Tool. Simply click on the name of that player in your chat window, right click, choose “Report,” and then choose “LFG System Abuse.” With your help we’ll be able to keep the LFG Tool clear for your use in forming groups.

Source : https://forum-en.guildwars2.com/forum/g … -LFG-Tool/